WHO ARE WE?
faIT have been providing IT products and services to the SME marketplace since 2001. When faIT began we set out to become an innovative and leading Information Technology consultancy providing a range of IT support services both nationally and locally. The company was so named because we considered that our destiny and future was in our own hands when the business started, hence ‘faIT’ was born (it also enabled us to incorporate IT into the company name).
Our first support customer was signed within 2 weeks of the business starting and we are delighted to say that this customer is still a valued customer to this day.
The Business owners Don ,Steve and Darren share a passion for technology and want nothing more than to provide a first class, innovative and most importantly a personal service to our customers.
Our Core Values
We will treat every customer the same, no matter the size of the business
We will work together, as a team to resolve any problem
No support ticket gets left behind, our goal is first time fix every time
We will educate not only our team but also our customers
MEET THE TEAM
With a passion for IT and many years working in a sales role for IT solution providers big and small Don has gained a wealth of knowledge in understanding new technologies and making them work for customers. His experience working in both account management and new business sales has provided him with an unparalleled ability to understand the customer requirements and provide a solution fit for purpose and within budget.
Away from the office Don is a keen cook and enjoys nothing more than experimenting with new dishes with his family.
After decades in the industry, Steve's extensive experience allows him to quickly establish the business need of new and existing clients to ensure they get the most out of their hardware and software. Steve has a passion for understanding problems and how they can be solved. Outside of work he is a keen cook & will often be found next to the BBQ or the infamous pizza oven.
Darren has spent over 30 years working in IT in roles such as field service maintenance, installations, customer support and project services. In his role as technical director at faIT Darren has helped to build a solid team of technical service professionals providing an enviable customer service experience. He has also helped out with both customer account management and finance roles. He loves his gadgets and is always looking at new technologies for both personal use and anything that would benefit our customers.
Sales & Marketing